Support Center
We're here to help. Reach out to us through any of the channels below or browse common topics and FAQs.
Contact Us
Need urgent help?
Call us directly at +91 9892422528 during support hours (Mon – Sat, 09:30 AM – 06:30 PM)
Browse by Topic
Lending & Credit
Questions about loan applications, eligibility, repayments, and disbursements.
Commerce
Help with orders, inventory, purchase optimization, and merchant queries.
Payments
Support for payment transactions, settlements, and billing issues.
Documents & KYC
Assistance with KYC verification, document submission, and account setup.
Frequently Asked Questions
How do I apply for a loan on Fundly?
Download the Fundly app, complete your KYC, and apply directly through the app. Our team reviews applications within 24–48 hours.
What documents are required for KYC?
You'll need your Aadhaar card, PAN card, GST registration (if applicable), and recent bank statements.
How do I track my repayment schedule?
You can view your repayment schedule anytime in the Fundly app under the 'My Loans' section.
How do I raise a complaint or grievance?
You can raise a complaint via the Fundly app or email us at support@fundly.ai. For escalations, please visit our Grievance Redressal page.
What are the support hours?
Our support team is available Monday to Saturday, 09:30 AM – 06:30 PM IST, except on public holidays.
Lending Partner Disclosure
All loans facilitated through Fundly.ai are provided by RBI-registered NBFC partners. Fundly.ai (Ardour Analytics Private Limited, CIN: U74999MH2019PTC328994) acts as a technology platform and does not directly lend.
Karamiyoti Sales Private Limited
7A, Dover Lane, Kolkata – 700 029
UGRO Capital Limited
Equinox Business Park, Tower–3, Fourth Floor, Off BKC, LBS Road, Kurla, Mumbai – 400 070
Dhami Finance Limited
02, Basant Vihar Commercial Complex, Dr. C.G. Road, Chembur, Mumbai, Maharashtra – 400 074
Privacy & Data Sharing
Your personal and financial data may be shared with our lending partners for loan processing, credit assessment, and regulatory compliance. We do not sell or rent your personal information.
Read our Privacy PolicyRegulatory & Compliance
All lending operations facilitated through Fundly.ai are conducted in compliance with the Reserve Bank of India (RBI) guidelines. Our NBFC partners are registered with the RBI and adhere to all applicable regulations.
Grievance Redressal Officer
Jyoti Sharma
Submit a Support Request
Still need help?
Reach out to our team or raise a formal complaint.