Cancellation & Refund Policy
Last updated: 1 April 2022 · Ardour Analytics Private Limited
Fundly strongly recommends that all users read, understand and familiarize themselves with our cancellation & refund policy prior to using any of our services.
While doing an online transaction on Fundly portal, we may receive excess money due to multiple debits to a user's Bank Account, or the user's account being debited with an excess amount in a single transaction due to a technical error.
Contact Us for Refunds
For any payment refund related queries, requests or concerns, contact us through any of the following channels:
Call Us
+91 9892422528
Email Us
connect@fundly.ai
Office
WeWork Raheja Platinum, Marol, Andheri (E), Mumbai – 400 059
Required Details for Refund Processing
Transaction Details
- Transaction Reference Number
Refund Related Details
- Beneficiary Name in bank account
- Beneficiary Account Number
- Registered Mobile Number
- Reason for making excess payment
Refund Eligibility Conditions
Refund Timeline
Approved refunds are processed via NEFT / RTGS / IMPS within 7 – 10 business working days.
Cancellation of Transactions
Important: Cancellation requests must be placed at least 2 days prior to the disbursement date.
In the event of cancellation due to any avoidable/unavoidable reasons, we must be notified in writing at connect@fundly.ai or through the respective relationship manager. Cancellation charges, if applicable, will be effective from the date we receive the request and will be as mentioned in the Loan Agreement.