Grievance Redressal Mechanism
Last updated: 1 September 2023 · Ardour Analytics Private Limited
At Fundly, we take enormous pride in building our franchise around what our customers truly want. While we grow with this endeavour, we understand that customer complaints are part of any business — and this offers us an opportunity to better serve our customers.
To make Fundly's redressal mechanism more meaningful and effective, we have put in place a structure which is just, fair, and abides by the regulations prescribed for our Partner Regulated Entities.
Support Hours
Monday to Saturday, 09:30 AM – 06:30 PM (except public holidays)
Escalation Levels
Fundly App / Support Menu
Detail your concerns or complaints directly on the Fundly App / Support Menu. This is the first and fastest way to log and track your complaint.
Grievance Redressal Officer
If your complaint is not resolved within the given timeline or you are not satisfied with the solution provided, contact our Grievance Redressal Officer:
Jyoti Sharma
Head – Customer Engagement
If the response through the above channels is not satisfactory, you may write directly to our Head of Customer Engagement. We assure a response within 5 working days.
Ms Sangeetha Varghese
NBFC Partner (Regulated Authority)
If the complaint or dispute is not redressed within 14 days, you may appeal to our NBFC Partner (Regulated Authority). Details are mentioned in the Key Fact Statement provided to you.